This might be because of merge field is not populated on source code. So try to verify your merge field in source code.
If your merge field syntax is correct yet the generated PDF document is not displaying the data or is displaying an error, click the HTML button highlighted below in your template content toolbar to troubleshoot.
Ensure your merge field name was pasted in correctly. Formatting tags can get inserted within the brackets when pasted in from a rich text applications.
Instead, paste from Notepad, which strips out all excess formatting.
Alternatively, click the HTML button on the template content editing toolbar and remove formatting tags manually, making sure that the merge field syntax is not interrupted by these tags.
If still not working click Source Button and check if merge field is populated.
For merge field information visit: https://community.steelbrick.com/t5/Quote-Templates-Knowledge-Base/Merge-Fields/ta-p/299
great help
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